Why is the camera prompting me to go offline?

1. Confirm whether the camera power is normal or not may be due to mistakenly touching the plug leading to the camera power failure and thus make the camera offline;

2. If the quality of the camera's power plug is not good, it may cause the camera voltage instability and thus often drop the camera, it is recommended to use the manufacturer's own power plug;

3. If the WiFi signal of your home router is unstable, it may also cause the camera to go offline frequently, so you need to check the network quality of the camera as often as possible to see if it is above 80%;

4. Confirm whether the cell phone network is stable online cell phone network instability may also lead to not be able to properly connect to the camera, you can check security under the condition of WiFi is more stable to connect to the camera is normal;

5. If the camera is always offline may be the initial settings have problems need to re-initialize the settings of the camera and then continue to observe the online status;

6. If many of the above problems have been eliminated but the camera is still often offline, it may be a hardware problem of the camera, we recommend consulting the manufacturer's customer service to seek advice or replace the camera hardware.